TERMS AND CONDITIONS
Thank you for choosing to stay at Hotel Palacio Cantón - Valladolid. We kindly ask that you strictly observe our regulations, which are in place for your benefit.
All hotel guests are subject to these regulations during their stay. These regulations constitute a binding agreement and must be observed.
Otherwise, management reserves the right to refuse admission or continued occupancy.
CHECK-IN AND CHECK-OUT TIMES:
Check-in is from 3:00 p.m. to 9:00 p.m. Please contact the hotel if you expect to arrive later so we can hold your room.
Check-out is at 12:00 p.m. After that time, the hotel reserves the right to charge an additional fee at the current rate.
REGISTRATION:
All guests must register before entering the hotel. Accommodations are non-transferable.
At check-in, guests must present a valid photo ID and credit card.
All special requests are subject to availability at check-in, are not guaranteed, and may incur additional charges.
CHILDREN’S STAY POLICY:
Children of all ages are welcome.
Children aged 7 and older are considered adults at this property.
Minors (under 18) must be accompanied by an adult, such as a parent, legal guardian, or designated responsible adult.
Important Check-in Policy: Traveling with Minors (Law 58)
In strict compliance with local child protection regulations (Law 58), all adults checking into the property accompanied by children or adolescents (under 18 years of age) are required to present official documentation proving their legal relationship, kinship, or guardianship (such as a birth certificate, passport showing parentage, or notarized guardianship/authorization documents) alongside valid photo IDs.
Please note that if the accompanying adult cannot provide valid proof of kinship or legal authorization upon arrival, the property is legally obligated to deny lodging services, and standard cancellation policies may apply.
RIGHT TO REFUSE ADMISSION:
The hotel reserves the right to refuse admission to visitors. Under no circumstances are visitors allowed in guest rooms.
In the event of noncompliance, management reserves the right to require the visitor to leave immediately.
QUIET HOURS:
To ensure a more pleasant stay for you and our other guests, please keep noise to a moderate level after 10:00 p.m.
OTHER:
Guests are solely responsible for any damage they cause to the hotel’s property, including fixtures, furnishings, and real property, and must pay for any necessary repairs.
Hanging clothing, towels, or any other items over railings or in public areas is strictly prohibited.
Parking is limited and cannot be reserved; spaces are available on a first-come, first-served basis. If no spaces are available, we recommend parking on the street directly in front of the hotel or using an unaffiliated off-site parking lot for an additional fee.
Guests who use the hotel parking lot do so at their own risk. The hotel is not responsible for partial or total damage to vehicles or for items left inside them.
PET POLICY
We are true animal lovers; however, to preserve the harmony of our environment and ensure the comfort of all our guests and patrons, bringing pets onto the property is subject to prior request and approval. Each case will be reviewed individually, and if approved, additional fees and our standard stay restrictions will apply. Please review our full pet policy before confirming your reservation.
Management accepts no responsibility for the loss of jewelry, cash, documents, or other valuables of any kind kept in guest rooms, as a safe is available for their safekeeping.
No refunds or credits will be issued due to bad weather, tropical storms, or hurricanes, including any inconvenience or complications caused by a direct impact, accident, or significant hurricane threat. Hurricanes are unpredictable by nature. We recommend purchasing travel insurance to protect against these unforeseen circumstances.
No refunds or credits will be issued for early departures or flight changes or cancellations, for any reason.
If you are not completely satisfied with our services, please ask for the manager on duty, who will be happy to assist you.
“WE HOPE YOU HAVE AN UNFORGETTABLE STAY”
